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https://waydot.greythr.com/hire/jobs/business-operations-executive
About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers — from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace 100 list of fastest-growing companies worldwide, and recognized as the #1 Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Job title: Business Operations Executive
Work Arrangement: On-site
Employment type: Full-time
Role Overview
We’re looking for a detail-driven and proactive Business Operations Executive to ensure smooth, efficient, and high-quality operations in our Airport Parking division. You will manage daily workflows, coordinate with internal teams, maintain vendor relationships, and resolve operational challenges to ensure seamless service delivery. If you excel in fast-paced environments, think strategically about operations, and are committed to delivering exceptional results, we’d love to have you on our team.
Roles & Responsibilities
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Operational Oversight – Manage day-to-day activities to ensure timely, efficient, and high-quality service delivery.
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Process Optimization – Identify inefficiencies, resolve bottlenecks, and escalate critical issues to avoid disruptions.
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Data & Reporting – Maintain accurate operational records, trackers, and reports to support data-driven decision-making.
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Cross-Functional Collaboration – Work closely with internal teams to align processes with business goals and enhance efficiency.
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Vendor & Stakeholder Management – Serve as the primary liaison for vendors and partners, ensuring clear communication, SLA compliance, and timely issue resolution.
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Customer Experience – Uphold top-tier service standards, respond promptly to operational needs, and ensure customer satisfaction.
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Flexibility & Special Projects – Support ad-hoc initiatives and remain adaptable to evening, night, or weekend shifts as required.