Job Title: IT Support Engineer
Experience: 2–3 Years
Location: Trivandrum
Job Type: Full-Time
Department: IT / Technical Support
We are seeking a skilled and proactive IT Support Engineer with 2–3 years of experience in IT infrastructure, hardware troubleshooting, and network support. The ideal candidate will be responsible for maintaining and improving the day-to-day IT operations, providing technical support to end users, and ensuring the stability of our IT systems.
Key Responsibilities:
- Provide technical support for desktop systems, laptops, printers, and other hardware devices.
- Install, configure, and troubleshoot network devices (routers, switches, firewalls, access points).
- Monitor and maintain LAN/WAN connectivity, ensuring stable and secure network performance.
- Perform routine system backups, software updates, and patches.
- Maintain inventory of IT assets, hardware, and software licenses.
- Assist in server and storage administration under senior team supervision.
- Respond to support requests via ticketing system, email, or in-person, ensuring timely resolution.
- Document technical procedures, FAQs, and solutions for future reference.
- Support video conferencing, VPN, and remote desktop setups.
- Coordinate with vendors and service providers for hardware maintenance or network issues.