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Assist in Tier 3, 24x7 technology support for escalated Infrastructure Engineering issues.
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Assist with strategic projects to design, deploy, manage and maintain infrastructure systems across the technology verticals of: Network, Storage, Compute, Virtualization, Telephony, Cloud Infrastructure and Automation & Orchestration.
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Will assist with system monitoring, performance tuning, capacity planning, and lifecycle managment to ensure the highest level of system and infrastructure availability.
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Work to expand working knowledge of infrastructure related security strategies and concepts. Apply that to knowledge to ensure systems meet or exceed standards.
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Collaborate with vendors and other relevant IT personnel as required in support of enterprise applications, and hardware.
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Work to increase individual technology skill proficiencies through continued education and training opportunities related to areas of responsibility and interest.
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Maintain and respect all confidential information.
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Demonstrate professional, friendly interaction with peers, members and vendors which are consistent with organizational values and philosophies.
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Able to handle aggressive mission critical deadlines and dynamic workloads.
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Self-starter
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Familiarity with technical documentation standards, tools and processes
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Critical thinker
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Willingness to see out and learn from senior team mentors to improve overall understanding and skills.
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Eagerness to take on tasks outside routine or comfort zone.
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Effective communication skills both written and verbal.
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Coordinating with US team and India team.
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Promotes honest and open communication throughout the credit union.
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Understanding of monitoring and alerting systems.
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Self-sufficient troubleshooter able to seek out answers or solutions to technical challenges with minimal assistance.
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Willingness to seek direction and guidance from teammates and managers.
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Must be able to work in a team environment.
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Must be detail oriented with ability to maintain and organize workloads.
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Must be able to maintain highly confidential information.
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Ability to communicate effectively in writing and orally.
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Ability to resolve interpersonal conflict and miscommunications.
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Plan and coordinate lifecycle and capacity management