We are seeking a dynamic and customer-centric Spanish Customer Success Executive to join our team. In this role, you will be the primary point of contact for our Spanish-speaking clients, delivering empathetic, efficient, and high-quality support to ensure an outstanding customer experience from start to finish.
Key Responsibilities
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Handle inbound and outbound calls with professionalism, addressing customer inquiries, concerns, and complaints in a courteous and effective manner.
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Deliver empathetic, solution-driven support to maximize customer satisfaction at every interaction.
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Identify and escalate complex issues to the appropriate internal teams, ensuring swift and thorough resolutions.
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Maintain accurate documentation of all customer interactions in internal systems, ensuring up-to-date and organized records.
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Consistently meet or exceed key performance indicators (KPIs) such as customer satisfaction scores, first-call resolution, and productivity targets.
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Develop in-depth knowledge of the company’s products and services to provide accurate, relevant, and helpful assistance.
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Collaborate with team members to foster a positive, results-driven, and supportive work environment