Job Summary:
We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution. This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.
Responsibilities include building no-code CRM modules, workflows, chatbots, automations, and connectors, as well as integrating our platform with third-party software through APIs using our visual builders. This job does not require extensive programming, as most tasks involve software development using our no/low-code module platform.
Key Responsibilities:
- Identifying customers' requirements and onboarding customers with our no-code software.
- Integration with 3rd party software using our no code API & Webhook builders/
- Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
- Develop and sustain strong customer relationships to enhance satisfaction.
- Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
- Provided technical support and guidance on software features and functionalities.
- Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
- Minimise the Churn ratio by providing high-quality customer support and experience
Qualifications:
Bachelor’s degree in IT, Computer Science.
- Strong logical reasoning skills with the attitude to get this done
- Basic understanding of any programming language
- Strong background in software project management.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple SaaS product lines and customer segments.
- Should be a proactive communicator
Experience Required:
Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.
How To Apply
Share your resume to careers@pickyassist.com and apply through our Whatsapp chatbot by sending a message"Careers" to18302680508