Job Description:
- Application support & troubleshooting.
- Act as the initial point of contact for all system related concerns from clients .
- Attend in-person meetings with clients to analyze & diagnose software related issues.
- Preparing reports on the project progress to steering committees.
- Conduct software training programs for the customer.
- Assist project management team in creating training materials.
- Organize and file documentation related to the project.
- Maintain a working log detailing all support activities.
- Properly escalate unresolved issues to appropriate internal teams etc.
1st Floor, Kabani Building, Technopark Phase-4,Pallipuram, Thiruvananthapuram , 695317
Application Support Engineer/ Chennai/ Kolkata
Brief Description
Preferred Skills
Skills :
- Excellent written and verbal communication skills in English Language.
- Good Training Skills
- Ability to learn IT, E-governance applications, Implementation, Impart user training etc.
- Interpersonal skills
- Customer orientation skill
- Domain expertise in the banking sector.
Eligibility :
- B.E/B. Tech/MCA with 2+years experience in IT software support.
- Willingness to travel across India
- Willingness to relocate to any place in India