Brief Description
We are looking for an experienced Customer Relationship executive with over 2+years of expertise in handling customers in service-oriented industries such as hospitals, salons, and healthcare. The ideal candidate must possess strong communication skills, a pleasing personality, and high ethical standards. They should be capable of handling customers in a professional and friendly manner, managing pressure effectively, and engaging in cold conversations to enhance customer relationships.
Key Responsibilities:
- Build and maintain strong relationships with customers to ensure a positive service experience.
- Act as the primary point of contact for customer inquiries, concerns, and feedback.
- Ensure high levels of customer satisfaction and retention through proactive engagement.
- Handle cold conversations to build rapport with new and potential customers.
- Manage customer grievances effectively with a polite and problem-solving approach.
- Maintain a customer database and ensure timely follow-ups.
- Collaborate with internal teams to ensure smooth service delivery.
- Work under pressure and handle high customer volumes efficiently.
- Uphold professional ethics and integrity in all interactions.
- Communicate fluently in Malayalam, English, and Tamil to cater to a diverse customer base.