About this role:
As a Support Executive, you will be the first point of contact for our users, helping them resolve issues, answer queries, and optimize their experience with our platform and training customers. You will work closely with our Customer Success, Product, and Development teams to provide timely and accurate support.
You will also responsible for make sales demos if required.
You should be willing work on different time schedules based on the geographical locations of the customers.
Key Responsibilities:
Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
Troubleshoot technical issues and guide users through solutions.
Monitor system performance and report any widespread issues to the technical team.
Document user feedback and recurring issues to help improve our product.
Maintain detailed records of customer interactions and support tickets.
Contribute to knowledge base articles and FAQs.
Assist in onboarding and training new users as needed.