Position Overview:
We are seeking an experienced IT Manager with a strong background in system administration to oversee our organization's IT infrastructure and operations. The ideal
candidate will possess a blend of technical expertise, leadership skills, and strategic vision to effectively manage our IT resources and support our business objectives.
Responsibilities:
IT Infrastructure Management:
- Oversee the design, implementation, and maintenance of our organization's IT infrastructure, including networks, servers, storage systems, and cloud services.
- Ensure the security, availability, and performance of IT systems through proactive monitoring, maintenance, and optimization.
- Plan and execute infrastructure upgrades, migrations, and expansion projects as needed to support business growth and technological advancements.
System Administration:
- Lead a team of system administrators responsible for managing servers, databases, operating systems, and other IT systems.
- Develop and enforce IT policies, procedures, and standards to ensure compliance, security, and efficiency.
- Troubleshoot complex technical issues and provide escalated support to resolve critical incidents in a timely manner.
IT Operations:
- Manage IT service desk operations and ensure timely resolution of user support requests and technical issues.
- Coordinate with internal stakeholders and external vendors to procure, deploy, and maintain IT hardware, software, and services.
- Implement ITIL best practices for incident, problem, change, and asset management to streamline IT operations and improve service delivery.
Team Leadership and Development:
- Provide leadership, guidance, and mentorship to the IT team, fostering a culture of collaboration, innovation, and continuous learning.
- Set clear performance goals and objectives for team members, conduct regular performance evaluations, and provide constructive feedback for professional growth.
- Identify training and development opportunities to enhance the skills and capabilities of the IT team in alignment with organizational goals.
Strategic Planning:
- Collaborate with senior management to develop IT strategies, roadmaps, and budgets aligned with business objectives and priorities.
- Evaluate emerging technologies and industry trends to recommend innovative solutions that drive operational excellence and competitive advantage.
- Participate in IT governance processes to ensure alignment between IT investments and business strategy, risk management, and regulatory compliance.
Software Experience:
- ERP / SAP Implementation & Management
- E-Commerce Management (Magento / Shopify)
- CCTV Security / Surveillance system management
- Time Attendance & related management
- Building Management System