Location: Trivandrum, Kerala
Department: IT Infrastructure / Technical Support
Reports To: IT Infrastructure Manager / Team Lead
Shift: Rotational (Including weekends and holidays as per schedule)
Experience: 0–2 years
Employment Type: Full-Time
Job Summary:
We are hiring a motivated and detail-oriented Infrastructure L1 Support Engineer to join our IT support team in Trivandrum. This role is ideal for recent graduates or candidates with up to 2 years of experience in IT support. The candidate will provide first-line technical support, manage IT tickets, and assist in the smooth operation of infrastructure services across the organization.
Key Responsibilities:
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Provide first-level support for desktop/laptop issues, operating systems, applications, network connectivity, printers, and peripherals.
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Monitor infrastructure components (servers, network, endpoints) and report abnormalities.
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Perform daily system checks and routine IT tasks under supervision.
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Handle user account management tasks (Active Directory, email setup, access control).
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Track and manage incidents and service requests through a ticketing system.
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Escalate unresolved or complex issues to L2/L3 support teams with proper documentation.
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Assist with IT asset tracking, inventory updates, and hardware/software installation.
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Support IT onboarding/offboarding activities including provisioning and deprovisioning.
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Adhere to internal SOPs, security policies, and compliance requirements.
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Provide timely and professional communication to users regarding issue status and resolution.