- Minimum 4+ years of Experience in Production Application Support – technical and functional, understand the product functions and features
- Experience in supporting client integration testing, preferably (SIT, UAT)
- Test and replicate production and non-production application issues, analyse logs, and identify the root cause.
- Experience in deployment – Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome)
- Knowledge of basic database queries(oracle/ postgresql/ MySQL)
- Good communication skills – verbal and written
- The right attitude towards work
- Play the role of an incident manager
- Communicate and collaborate on service requests/incidents raised by/for our customers.
- Learn and understand how our product services are delivered to customers
- Learn and understand our product from a functional and integration perspective
- Be part of a collaborative, cross-functional team delivering value to a customer
- Lead and perform in a customer-facing role
G4, THEJASWINI, TECHNOPARK, TRIVANDRUM , 695581
Cloud Support Analyst II
Brief Description
Preferred Skills
- Minimum 4+ years of Experience in Production Application Support – techno functional, understand the product functions and features
- Experience in supporting client integration testing, preferable (SIT, UAT)
- Test and replicate production/non-production application issues, analyse logs and find the root cause.
- Experience in deployment – Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome)
- Knowledge of basic database queries(oracle/ postgresql/ MySQL)
- Good communication skills – verbal and written
- Right attitude towards work
- Play the role of an incident manager
- Communicate and collaborate on service requests/incidents raised by/for our customers
- Learn and understand how our product services are delivered to customers
- Learn and understand our product from a functional and integration perspective
- Be part of a collaborative cross-functional team delivering value to a customer
- Lead and perform in a customer facing role