Breeze Brain Technologies Pvt Ltd is seeking a dynamic and enthusiastic Technical Support Executive to join our growing team. You will serve as the primary point of contact for customers facing technical and software-related issues, delivering prompt and effective support. This role requires strong communication skills, a problem-solving mindset, and a willingness to travel for field assignments.
Key Responsibilities:
- Customer Interaction: Communicate with customers to understand and diagnose technical/software issues.
- Issue Resolution: Provide timely solutions and ensure customer satisfaction.
- Collaboration: Work with internal teams to resolve complex or escalated issues.
- Documentation: Accurately document all customer interactions, issues, and resolutions for future reference and quality assurance.
- Field Support: Conduct onsite visits to provide hands-on technical assistance when needed.