Customer Success Executive
Key Responsibilities:
- Serve as point-of-contact for assigned customers post-onboarding.
- Conduct health check calls, gather and act on feedback.
- Prepare and share commercial proposals for renewals.
- Manage contract renewals and client follow-ups.
- Coordinate licensing and invoicing with finance and sales teams.
- Track new and renewal orders manually from stock or internal systems.
- Follow up on renewal payments and maintain CRM records.
Requirements:
- 3 - 4 years in Customer Success / Technical Account Management.
- Background in IT or SaaS; ability to understand technical solutions (mandatory).
- Strong written/spoken communication and follow-up skills.
- Experience in CRM, renewal cycles, and basic commercial documentation.