Overall purpose of the job:
• Provide administrative support to the Major Projects team.
Key responsibilities for this job:
Supplier Management
• Supporting order placement especially at height periods to achieve run rates
• Ensure the target is achieved for order placement across Major Programmes, x30 per project, each week (to be reviewed depending on how many projects are fluid)
• Ordering accuracy and minimal error rate
• Responsibility for ensuring that products are delivered in a timely fashion against standard lead-times
• Identifying supplier issues, understanding and interpreting to the customer
• Identifying when a supplier escalation is required due to lack of progress or multiple failures and flagging to Team Manager for support when needed
• Always proactively review forward connectivity installation dates
• Ensure the failure pot remains minimal and client is aware of actions assigned them to progress
• Support with installation amendments with clients and ensure the restriction is adhered to to ensure a manageable volume of changes
Sharepoint Management
• Ensure connectivity appointments are reviewed twice a week and Sharepoint updated demonstrating completion followed by handover on OSS
• Product/supplier reference accuracy is absolutely key for handover on OSS
• Ensure failed appointments are reappointed within 48 hours, Sharepoint is updated and the customer is aware of the revised appointment
• Ensure activity is assigned for failed appointments whereby they cannot be reappointed. The comments need to be short and detailed to ensure the customer understands the next steps
• Ensure Sharepoint format is clean throughout
• Ensure any future review dates are proactively reviewed for progress or completion against failed stores
Adhoc Management
• Day to day support required from the Field Engineers, Remote Engineers or Client daily. This could be product query, supplier reference query, socket location query.