🛠️ Key Responsibilities
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Provide end-to-end support for Zoho ERP suite (CRM, Books, Inventory, Projects, People, etc.)
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Troubleshoot and resolve user issues, errors, and integration problems
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Configure modules, workflows, automation, and custom functions using Deluge scripting
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Liaise with Zoho support and internal teams to resolve technical bottlenecks
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Train users and create SOPs for Zoho modules and processes
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Customize reports and dashboards for insights and operational tracking
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Perform periodic audits and suggest optimizations for efficiency