Phykon Solutions (P) Ltd

L-11, B1, Thejaswini Building, Technopark Campus, Karyavattom, Trivandrum. , 695581

http://www.phykon.com

IT Support Engineer

Closing Date:30,June 2025

Job Published: 28,May 2025

Contact Email: hiring@phykon.com

Brief Description

Job Title: IT Support Engineer

Experience: 3–6 Years

Location: Technopark, Trivandrum

Employment Type: Full-time | Office Premises (US Shift - PST Time Zone)

About Phykon

Phykon is a leading ITES and digital solutions provider with 18+ years of experience serving clients across the globe. As we strengthen our cloud and infrastructure capabilities, we are looking for a dedicated IT Support Executive to join our Azure Infrastructure Team in Trivandrum.

Qualifications:

2+ years of experience in IT support, system administration, or technical onboarding

Hands-on experience with Azure AD/Entra ID, Microsoft 365, GitHub, and Rippling

Familiarity with IT asset management and endpoint provisioning

Strong understanding of user lifecycle processes (onboarding/offboarding)

Excellent communication and coordination skills

Security awareness and ability to triage basic security alerts

Experience working with helpdesk tools (e.g., Zoho Desk) preferred

Preferred Skills

Key Responsibilities:

Onboarding & Offboarding

Assign laptops to new hires using Rippling, tracked via Zoho Desk

Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com

Create user/email accounts in Azure/Entra ID and other Microsoft tenants (e.g., EdgeCo)

Send onboarding welcome emails from helpdesk

Deactivate user/email accounts and retrieve hardware from separated employees

Coordinate asset returns using Rippling or DK Intercept/Backup tools

Manage GitHub onboarding: sending invites, managing repositories, secrets, and access controls

Administer Entra ID & Entra Groups, including Teams, RBAC, and PIM assignments

Security Support

Monitor and provide Level 1 triage for Sentinel alerts (via Microsoft Teams)

About the Role:

We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics.

What We Offer:

A fast-paced and collaborative work environment

Exposure to modern IT systems and cloud technologies

Opportunities for upskilling in security and automation tools

Competitive compensation and benefits package

Apply Now: https://phykon.keka.com/careers/jobdetails/20598