Position Overview:
We are seeking an experienced IT Manager with a strong background in system
administration to oversee our organization's IT infrastructure and operations. The ideal
candidate will possess a blend of technical expertise, leadership skills, and strategic vision to
effectively manage our IT resources and support our business objectives.
Responsibilities:
IT Infrastructure Management:
∙Oversee the design, implementation, and maintenance of our organization's IT
infrastructure, including networks, servers, storage systems, and cloud services.
∙Ensure the security, availability, and performance of IT systems through proactive
monitoring, maintenance, and optimization.
∙Plan and execute infrastructure upgrades, migrations, and expansion projects as
needed to support business growth and technological advancements.
System Administration:
∙Lead a team of system administrators responsible for managing servers, databases,
operating systems, and other IT systems.
∙Develop and enforce IT policies, procedures, and standards to ensure compliance,
security, and efficiency.
∙Troubleshoot complex technical issues and provide escalated support to resolve
critical incidents in a timely manner.
IT Operations:
∙Manage IT service desk operations and ensure timely resolution of user support
requests and technical issues.
∙Coordinate with internal stakeholders and external vendors to procure, deploy, and
maintain IT hardware, software, and services.
∙Implement ITIL best practices for incident, problem, change, and asset management
to streamline IT operations and improve service delivery.
Team Leadership and Development:
∙Provide leadership, guidance, and mentorship to the IT team, fostering a culture of
collaboration, innovation, and continuous learning.
∙Set clear performance goals and objectives for team members, conduct regular
performance evaluations, and provide constructive feedback for professional growth.
∙Identify training and development opportunities to enhance the skills and
capabilities of the IT team in alignment with organizational goals.
Strategic Planning:
∙Collaborate with senior management to develop IT strategies, roadmaps, and
budgets aligned with business objectives and priorities.
∙Evaluate emerging technologies and industry trends to recommend innovative
solutions that drive operational excellence and competitive advantage.
∙Participate in IT governance processes to ensure alignment between IT investments
and business strategy, risk management, and regulatory compliance.
Software Experience:
∙ERP / SAP Implementation & Management
∙E-Commerce Management (Magento / Shopify)
∙CCTV Security / Surveillance system management
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∙Time Attendance & related management
∙Building Management System
Requirements:
∙Bachelor’s degree in Information Technology, or related field.
∙Proven experience (10 plus years) in IT management roles with a focus on system
administration.
∙Strong technical proficiency in system administration, networking, virtualization, and
cloud.
∙In-depth knowledge of ITIL frameworks, IT service management practices, and
industry standards for security and compliance.
∙Excellent leadership, communication, and interpersonal skills with the ability to
effectively collaborate with cross-functional teams and stakeholders.
∙Demonstrated experience in strategic planning, budgeting, and project management.
∙Industry certifications such as ITIL, CISSP, MCSE, or CCNA are a plus.