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Most Asked Questions In The rummy tour:
Q1: How to log in after installing the rummy tour?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in without needing a password or email. This convenient method allows easy access to your account.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection for a strong signal and wait for the OTP to be sent after clicking the "send OTP" option. If you don't receive the OTP within the allotted time, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use your current active number. If your number has changed, please send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version and try logging in again to access the updated app. This should allow you to play without any problems.
Most Asked Questions Related To Withdraw In The rummy tour:
Q1: What is the minimum withdrawal amount in the rummy tour?
In this app, users can withdraw a minimum of Rs. 100, which is higher than in other similar apps. Withdrawn amounts are limited to earnings from gaming activities, excluding bonus rewards. This means users cannot withdraw bonus money as part of their withdrawals.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration process, you must upload and save your KYC details, including your Aadhar card, UPI, and bank details, within the app. This information is required to ensure a smooth experience. Please ensure all details are accurate and up-to-date.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, in some cases, payment delays may occur, requiring a wait of up to 24 hours. This delay can impact the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned from gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings earned from playing games with the bonus amount are eligible for withdrawal. This means you can access the money won from gaming, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To check on your withdrawal request, go to the settings and review your transaction history. If the issue persists, don't worry as the funds will be added to your wallet account within 24 hours. If the issue still occurs, you can contact their care centre for further assistance.