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Most Asked Questions In The online casino:
Q1: How to log in after installing the online casino?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection for a strong signal. If you receive a weak signal, wait for a stable connection before attempting to send the OTP. If you don't receive the OTP within the given timeframe, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
Try logging in with your active phone number. If the number has changed, send your updated KYC details to the customer support via email to facilitate a smooth account transfer. This will help resolve the issue and update your account accordingly.
Q4: You are getting blackout and the app is not opening?
Uninstall the current version of the app from your device. Download and install the latest version, which should resolve any issues preventing login or gameplay. Once installed, you can log in and continue to play the updated app without problems.
Most Asked Questions Related To Withdraw In The online casino:
Q1: What is the minimum withdrawal amount in the online casino?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals are only eligible for earnings earned from gaming activities, not bonus amounts. This means users can access their earned winnings but not any bonus rewards accumulated through the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, but in some cases, it can take as little as 30 minutes. However, delays can occur with payments, requiring a wait time of up to 24 hours. This variation in processing time is influenced by the app's service efficiency and payment processing.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If there's a delay, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for assistance.