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Most Asked Questions In The lucky star casino:
Q1: How to log in after installing the lucky star casino?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely access the account. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for the OTP to be sent. If you don't receive the OTP, click on the "send OTP" option again and wait. Otherwise, seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If the number has changed, submit your updated KYC details to customer support via email to assist in transferring your account. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app with ease. Once updated, you can access the app's features without any problems.
Most Asked Questions Related To Withdraw In The lucky star casino:
Q1: What is the minimum withdrawal amount in the lucky star casino?
In this app, you can withdraw a minimum of Rs. 100, which is higher than the minimum withdrawal amount in other apps. Withdrawals can only be made on the money earned from gaming activities, and not on bonus amounts. This means users can only redeem earnings from actual gaming, excluding any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app. This includes saving your Aadhar card, UPI, and bank details. Submission of these details is necessary for further processing.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a processing time that typically ranges from 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring users to wait up to 24 hours. This variation in processing times is dependent on the app's performance and external payment processing factors.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used within our gaming platform and cannot be withdrawn. Any winnings earned using the bonus can be withdrawn as per our withdrawal policies.
Q5: Withdraw failed, money did not come, what should I do?
To check on a withdrawal request, go to the settings and review your transaction history. If the issue persists, the funds will be added to your wallet account within 24 hours. If you still encounter a problem, you can reach out to their care centre for assistance.