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Most Asked Questions In The casino theatre:
Q1: How to log in after installing the casino theatre?
To log in, open the app and enter your registered mobile number to receive an OTP verification code. Once verified, you will be logged in without needing a password or email. This streamlined process allows for easy and secure access.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. If you still encounter issues, wait for the OTP to be sent and then try again if it doesn't arrive within the allotted time. If you continue to experience problems, you can contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the active number. If your number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to facilitate account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the new version is downloaded, you can easily log in and start playing. This should update the app and resolve any existing problems.
Most Asked Questions Related To Withdraw In The casino theatre:
Q1: What is the minimum withdrawal amount in the casino theatre?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming activities, and not from bonus amounts. Any bonus collected cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, please ensure all your Know Your Customer (KYC) details are fully filled out and submitted within the app. This includes saving your Aadhaar card and linking your UPI and bank account information. Having this information up to date is necessary for a smooth and secure experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours. This delay affects the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the funds earned by playing games with the bonus, but not the bonus itself. The bonus earnings are separate from the bonus amount.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings and review your transaction history. If your request is pending, the funds will be added to your wallet account within 24 hours. If issues persist, you can contact their care centre for assistance.