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Most Asked Questions In The casino:
Q1: How to log in after installing the casino?
To log in, open the app and enter your registered mobile number. This will prompt an OTP (One-Time Password) verification, which will securely log you in. Once verified, you can access the app without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," try contacting the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If your number has changed, submit your updated KYC (Know Your Customer) details to the customer support via email to facilitate account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version from the app store. Once the update is installed, you should be able to log in and enjoy the newly updated app. This should resolve any compatibility problems and allow you to access the app smoothly.
Most Asked Questions Related To Withdraw In The casino:
Q1: What is the minimum withdrawal amount in the casino?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming activities and do not include bonus rewards. This implies that users can only cash out the money they have earned through gaming, excluding any bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and stored within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours. This delay can cause inconvenience, extending the overall time taken for the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn for personal use. Any winnings earned from playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it fails there, don't worry, the funds will be added to your wallet within 24 hours. If the issue persists, you can contact their customer care centre for assistance.