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Most Asked Questions In The 1ace:
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely login. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, first ensure you have a strong internet connection. If you still don't receive the OTP, click on send again after waiting for a short period, or if that doesn't work, contact the app's support through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the active number associated with your account. If your account number has changed, send your updated KYC (Know Your Customer) details to our customer support team via email to facilitate the account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
You need to uninstall the existing app from your device to proceed. Next, download the latest version of the app, and then you'll be able to log in and start playing. This update should resolve any issues you were experiencing with the previous version.
Most Asked Questions Related To Withdraw In The 1ace:
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from earned gaming money, and bonus rewards cannot be withdrawn. This restriction applies to ensure users only withdraw the money they've earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit all necessary KYC details within the app. This includes saving your Aadhar card, UPI information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a seamless process, completing in 30 minutes to 3 hours. However, there may be instances where payment processing is delayed, requiring a wait of up to 24 hours in such cases.
Q4: Why is the bonus balance not being withdrawn?
The bonus winnings can only be used for in-game purposes and cannot be withdrawn by anyone else. The money earned from playing games with the bonus can be withdrawn as usual. Withdrawals are restricted to earnings made from playing, not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If it still doesn't happen, contact the care centre for assistance.